Refund policy
Return & Refund Policy
At NALVI MALTA, we want you to be satisfied with your purchase. You have 14 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, the item must be in the same condition in which you received it, unused or unworn, with any original tags and in its original packaging. You will also need your receipt or proof of purchase.
To request a return, please contact us at oliver.dalli@gmail.com before sending any item back. If your return is accepted, we will provide you with the appropriate return instructions and return address.
Items returned without first requesting and receiving approval for a return may not be accepted.
Return Shipping Costs
Unless the item is defective, damaged, incorrect, or otherwise required by applicable consumer law, customers are responsible for return shipping costs. Any applicable return shipping arrangements will be explained when your return request is approved.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives. If an item is defective, damaged, or you receive the wrong item, contact us as soon as possible at oliver.dalli@gmail.com so that we can review the issue and provide an appropriate solution.
Exceptions / Non-Returnable Items
Certain items may not be eligible for return, including personalised or custom-made products, perishable goods, personal care products where hygiene or safety restrictions apply, and other items that cannot be returned for health or hygiene reasons once opened or used.
Please contact us if you are unsure whether your item is eligible for return.
This does not affect any rights you may have under applicable consumer law.
Exchanges
If you would like a different item, please contact us first. Where appropriate, the simplest option may be to return the original item and place a new order once the return has been accepted.
European Union – 14-Day Right of Withdrawal
If your order is covered by European Union consumer protection rules, you generally have the right to withdraw from your purchase within 14 days of receiving the goods without giving a reason, subject to applicable exceptions.
Returned items should be sent back in accordance with the instructions provided after you contact us. Any statutory rights and exceptions provided under applicable EU consumer law continue to apply.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Please note that your bank, card provider, or payment provider may require additional time to process and display the refund.
Where required by applicable consumer law, eligible standard delivery charges will also be refunded.
Contact Us
For questions regarding returns or refunds, please contact us at:
NALVI MALTA
Email: oliver.dalli@gmail.com